A "Zoo Tycoon 2" Graphics Card Error Message!

Discussion:

(too old to reply)

Kristy

2004-11-12 09:48:02 UTC

"Zoo Tycoon 2 does not support the ATI IGP 340M graphics card.

(This information was below this, not sure if this matters or not)
2800MHz, 448MB
64M ATI IGP 340 0x4337
Realtek AC97 Audio 0x5451"

What can I do?? Can I download an Upgrade?? Or can I buy something (from a
store)??

Thank you!

Jack Blalock

2004-11-12 16:06:00 UTC

Permalink

From an upcoming article:

Unsupported Video Hardware
The following is a list of video hardware that was known to be unsupported
at the time of Zoo Tycoon 2's release.

For information on upgrading your video hardware, please view the Video
Card 101 article on the Microsoft web site at
http://www.microsoft.com/windowsxp/using/games/learnmore/videocard101.mspx

3dfx
Voodoo 1, Voodoo 2, Banshee, Voodoo 3, Voodoo 4, Voodoo 5, and Rush

ATI
Mach 32, IGP 340M, Mach 64, Rage Pro, Rage XC, Rage XL, Rage II, Rage II+,
Rage IIC, Rage LT Pro, Rage LT, and Radeon Mobility 7500

<continues with more>

This particular card is on the unsupported list. You would need a different
video card to play ZT2.

Jack Blalock [MSFT]
This posting is provided "AS IS", with no warranties, and confers no rights.

Paul Speller

2004-11-12 21:01:08 UTC

Permalink

Post by Jack Blalock
Unsupported Video Hardware

...

Post by Jack Blalock
<continues with more>

Can you tell me whether any Matrox cards appear on that list? I have a
Parhelia and a P750 here. When will this upcoming article be published,
and where?

Thanks

Paul Speller
UK

Jack Blalock

2004-11-15 14:31:56 UTC

Permalink

Matrox cards are:

Matrox
-Millennium
-Mystique
-Millennium II
-Mystique
-G100 PC
-G100 AGP
-G200 PCI
-G200 AGP

It will be a Microsoft Knowledge base article, not published yet. Not sure
of the ETA.

Jack Blalock [MSFT]
This posting is provided "AS IS", with no warranties, and confers no rights.

Paul Speller

2004-11-16 08:39:15 UTC

Permalink

Post by Jack Blalock
-Millennium
-Mystique
-Millennium II
-Mystique
-G100 PC
-G100 AGP
-G200 PCI
-G200 AGP

Thanks very much for the info. Pleased to see my cards aren't there!

Paul

Gamesmasterz

2004-11-24 17:05:03 UTC

Permalink

So what card would you recommend if I wanted to upgrade and I wanted it to
support ZT2?

Post by Jack Blalock
Unsupported Video Hardware
The following is a list of video hardware that was known to be unsupported
at the time of Zoo Tycoon 2's release.
For information on upgrading your video hardware, please view the Video
Card 101 article on the Microsoft web site at
http://www.microsoft.com/windowsxp/using/games/learnmore/videocard101.mspx
3dfx
Voodoo 1, Voodoo 2, Banshee, Voodoo 3, Voodoo 4, Voodoo 5, and Rush
ATI
Mach 32, IGP 340M, Mach 64, Rage Pro, Rage XC, Rage XL, Rage II, Rage II+,
Rage IIC, Rage LT Pro, Rage LT, and Radeon Mobility 7500
<continues with more>
This particular card is on the unsupported list. You would need a different
video card to play ZT2.
Jack Blalock [MSFT]
This posting is provided "AS IS", with no warranties, and confers no rights.

Cari (MS-MVP)

2004-11-24 18:12:43 UTC

Permalink

http://www.microsoft.com/games/pc/zootycoon2.aspx#sysreqs
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

Post by Gamesmasterz
So what card would you recommend if I wanted to upgrade and I wanted it to
support ZT2?

laurie

2004-11-15 20:59:31 UTC

Permalink

i had same problem and someone suggested this and it worked. in the zoo
tycoon 2 folder is a file called config.txt. if you open this file up and
search for ati, you will see a section that looks like this

Vendor = 0x1002 "ATI"
0x4158 = "Mach 32"
0x4337 = "IGP 340M"
0x4354 = "Mach 64"
0x4358 = "Mach 64"
0x4554 = "Mach 64"
0x4654 = "Mach 64"
0x4742 = "Rage Pro"
0x4744 = "Rage Pro"
0x4747 = "Rage Pro"
0x4749 = "Rage Pro"
0x474c = "Rage XC"
0x474d = "Rage XL"
0x474e = "Rage XC"
0x474f = "Rage XL"
0x4750 = "Rage Pro"
0x4751 = "Rage Pro"
0x4752 = "Rage XL"
0x4753 = "Rage XC"
0x4754 = "Rage II"
0x4755 = "Rage II+"
0x4756 = "Rage IIC"
0x4757 = "Rage IIC"
0x4758 = "Mach 64"
0x4759 = "Rage IIC"
0x475a = "Rage IIC"
0x4c42 = "Rage LT Pro"
0x4c44 = "Rage LT Pro"
0x4c47 = "Rage LT"
0x4c49 = "Rage LT Pro"
0x4c50 = "Rage LT Pro"
0x4c51 = "Rage LT Pro"
0x5354 = "Mach 64"
0x5654 = "Mach 64"
0x5655 = "Mach 64"
0x5656 = "Mach 64"
0x4c57 = "Radeon Mobility 7500"
0x4c58 = "Radeon Mobility 7500"
UnsupportedCard
break

remove the line unsupported card and resave file.

i did this and game is working fine without any problems

however my daughters computer has a via intergrated card with 64 megs of
ram. and is fine running sims 2 which is a very picky game.

you might want to make a back up of this file before you change anything in
case it doesn't work. but it should

Post by Kristy
"Zoo Tycoon 2 does not support the ATI IGP 340M graphics card.
(This information was below this, not sure if this matters or not)
2800MHz, 448MB
64M ATI IGP 340 0x4337
Realtek AC97 Audio 0x5451"
What can I do?? Can I download an Upgrade?? Or can I buy something (from a
store)??
Thank you!

Brillo

2004-11-28 20:22:56 UTC

Permalink

Laurie,

Thanks for taking the time to post your message about the fix for
unsupported ATI IGP 340M graphics cards. I did what you said and it fixed
the problem and the game now works.

Thanks again

pergurd

2004-12-25 17:23:59 UTC

Permalink

Laurie:
A big Christmas thank you. That tweak works here and it saves Christmas
morning for a lot of kids.

Post by laurie
i had same problem and someone suggested this and it worked. in the zoo
tycoon 2 folder is a file called config.txt. if you open this file up and
search for ati, you will see a section that looks like this
Vendor = 0x1002 "ATI"
0x4158 = "Mach 32"
0x4337 = "IGP 340M"
0x4354 = "Mach 64"
0x4358 = "Mach 64"
0x4554 = "Mach 64"
0x4654 = "Mach 64"
0x4742 = "Rage Pro"
0x4744 = "Rage Pro"
0x4747 = "Rage Pro"
0x4749 = "Rage Pro"
0x474c = "Rage XC"
0x474d = "Rage XL"
0x474e = "Rage XC"
0x474f = "Rage XL"
0x4750 = "Rage Pro"
0x4751 = "Rage Pro"
0x4752 = "Rage XL"
0x4753 = "Rage XC"
0x4754 = "Rage II"
0x4755 = "Rage II+"
0x4756 = "Rage IIC"
0x4757 = "Rage IIC"
0x4758 = "Mach 64"
0x4759 = "Rage IIC"
0x475a = "Rage IIC"
0x4c42 = "Rage LT Pro"
0x4c44 = "Rage LT Pro"
0x4c47 = "Rage LT"
0x4c49 = "Rage LT Pro"
0x4c50 = "Rage LT Pro"
0x4c51 = "Rage LT Pro"
0x5354 = "Mach 64"
0x5654 = "Mach 64"
0x5655 = "Mach 64"
0x5656 = "Mach 64"
0x4c57 = "Radeon Mobility 7500"
0x4c58 = "Radeon Mobility 7500"
UnsupportedCard
break
remove the line unsupported card and resave file.
i did this and game is working fine without any problems
however my daughters computer has a via intergrated card with 64 megs of
ram. and is fine running sims 2 which is a very picky game.
you might want to make a back up of this file before you change anything in
case it doesn't work. but it should

Orak Listalavostok

2004-12-26 08:29:36 UTC

Permalink

Me too!

Thanks for all the quick help in the Christmas spirit!

The good news:
- Removing the two Radeon lines from config .txt "seems" to have
worked.
- My kid is happily placing fences & animals and feeding them, etc.
- THANKS to everyone!

The bad news:
- I read the box BEFORE purchasing the Zoo Tycoon 2 game
- I have it in front of me right now (correct me if I'm wrong)
- There's absolutely NOTHING about the IBM PC or its graphics card!

So, while it's always advisable to spend months researching anything
provided by Microsoft (they make incompatibility a competitive weapon),

there's absolutely no way (IMHO) anyone "normal" would determine the
ATI Radeon 7500 or the IBM A31p laptop PC would be unsupported!

Here's what it says (verbatim) on the Microsoft Zoo Tycoon 2 box:
System Requirements: Windows XP/2000/ME/98SE - 256 MB RAM
Processor: 733 MHz
Hard Drive: 900 MB
Video Card: 16 MB/3D Direct X9.0 or later
Other: DirectX 9.0 sound card & speakers/headphones

MY QUESTION TO THIS GROUP AT LARGE:
Considering dxdiag shows no problems (I can post the complete results),
can/should a "normal" person should infer that a stock IBM A31p
laptop PC (64M ATI Radeon Mobility 7500) is not supported
from this information provided by Microsoft & printed on the box?

TiggerNum2

2005-01-02 17:32:45 UTC

Permalink

Laurie,

Thank you so much for your post. I am having the same problem.

However, I must be more computer illiterate than I realized.

I am able to access the config.txt file and remove the line; however it
will not let me save the changes.

It states it is a Read-only file and when I try to remove this attribute
it tells me access is denied.

I cannot figure out how to save the file where it will run appropriately.
Could someone please help?

Cari (MS-MVP)

2005-01-04 20:07:18 UTC

Permalink

You need to be an Administrator to change the Read Only attribute.
--
Cari (MS-MVP) Windows Client - Printing/Imaging and Hardware
www.coribright.com

Post by Brillo
Laurie,
Thank you so much for your post. I am having the same problem.
However, I must be more computer illiterate than I realized.
I am able to access the config.txt file and remove the line; however it
will not let me save the changes.
It states it is a Read-only file and when I try to remove this attribute
it tells me access is denied.
I cannot figure out how to save the file where it will run appropriately.
Could someone please help?

TiggerNum2

2005-01-02 17:34:02 UTC

Permalink

Laurie,

Thank you so much for your post. I am having the same problem.

However, I must be more computer illiterate than I realized.

I am able to access the config.txt file and remove the line; however it
will not let me save.

It states it is a Read-only file and when I try to remove this attribute
it tells me access is denied.

I cannot figure out how to save the file where it will run appropriately.
Could someone please help?