Installation Issue

Discussion:

Installation Issue

(too old to reply)

Kimberly

2006-04-26 03:23:01 UTC

I'm trying to install Zoo Tycoon 2 onto my computer. I have all the system
requirements. My problem is this; I will put the CD in and the window will
come up asking if I want to Web cennection or Install. I click on Install,
that box disappears and another opens saying Initiallizing. After, literally
about two seconds, the box disappears completely. There is nothing on my
screen. I can hear the disk spinning for another minute or so and than that
stops as well. On the bottom of my screen is the icon like I minimized it
but when I try to maximize it nothing happens. That will stay there until I
right click and close. I'm getting extremely frustrated and would appreciate
any help possible. Thank you.

Paul Ballou

2006-04-26 06:26:12 UTC

Permalink

See if this helps....

http://support.microsoft.com/kb/258496/en-us
Games: How to troubleshoot Setup problems in Microsoft games
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com

Life would be easier if we could view the source code

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all the system
requirements. My problem is this; I will put the CD in and the window will
come up asking if I want to Web cennection or Install. I click on Install,
that box disappears and another opens saying Initiallizing. After, literally
about two seconds, the box disappears completely. There is nothing on my
screen. I can hear the disk spinning for another minute or so and than that
stops as well. On the bottom of my screen is the icon like I minimized it
but when I try to maximize it nothing happens. That will stay there until I
right click and close. I'm getting extremely frustrated and would appreciate
any help possible. Thank you.

Kimberly

2006-04-28 01:38:01 UTC

Permalink

I tried every single option on the page and none of them work. I know it
isn't the game disk because out of curiousity I borrowed the same game from
the Library and it did the same thing. According to the tests there isn't
anything wrong with the drive either. None of those options work. I'm at a
loss.

Post by Paul Ballou
See if this helps....
http://support.microsoft.com/kb/258496/en-us
Games: How to troubleshoot Setup problems in Microsoft games
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com
Life would be easier if we could view the source code

Paul Ballou

2006-04-28 06:21:14 UTC

Permalink

Try this Go to Start>Select Run>type msconfig ..... click Startup Tab then
Disable all Programs in that Tab.... You will need to restart after clicking
OK....

You will probably get a dialog on restart asking you something about opening
msconfig....You don't need to open it back up yet....after you restart try
reinstalling Zoo Tycoon then restart after installing the game successfully
then open msconfig backup to enable the startup programs....
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com

Life would be easier if we could view the source code

Post by Kimberly
I tried every single option on the page and none of them work. I know it
isn't the game disk because out of curiousity I borrowed the same game from
the Library and it did the same thing. According to the tests there isn't
anything wrong with the drive either. None of those options work. I'm at a
loss.

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all the system
requirements. My problem is this; I will put the CD in and the window will
come up asking if I want to Web cennection or Install. I click on Install,
that box disappears and another opens saying Initiallizing. After, literally
about two seconds, the box disappears completely. There is nothing on my
screen. I can hear the disk spinning for another minute or so and than that
stops as well. On the bottom of my screen is the icon like I minimized it
but when I try to maximize it nothing happens. That will stay there
until
I
right click and close. I'm getting extremely frustrated and would appreciate
any help possible. Thank you.

Kimberly

2006-04-30 02:06:01 UTC

Permalink

Unfortunately that didn't work either. I tried it three different times.
The installation window pops up, I click install, another little window pops
up, it stops and initializing set up engine then just disappears. Again,
just out of curiousity, I borrowed a friends CD and it did the same thing. I
don't understand why I'm having so much trouble with this. It's extremely
frustrating.

Post by Paul Ballou
Try this Go to Start>Select Run>type msconfig ..... click Startup Tab then
Disable all Programs in that Tab.... You will need to restart after clicking
OK....
You will probably get a dialog on restart asking you something about opening
msconfig....You don't need to open it back up yet....after you restart try
reinstalling Zoo Tycoon then restart after installing the game successfully
then open msconfig backup to enable the startup programs....
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com
Life would be easier if we could view the source code

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all the system
requirements. My problem is this; I will put the CD in and the window will
come up asking if I want to Web cennection or Install. I click on Install,
that box disappears and another opens saying Initiallizing. After, literally
about two seconds, the box disappears completely. There is nothing on my
screen. I can hear the disk spinning for another minute or so and than that
stops as well. On the bottom of my screen is the icon like I minimized it
but when I try to maximize it nothing happens. That will stay there
until
I
right click and close. I'm getting extremely frustrated and would appreciate
any help possible. Thank you.

Paul Ballou

2006-04-30 04:24:04 UTC

Permalink

Try using a program such as Windows Washer to help clean up any junk files
that may be contributing to the issue....
http://www.webroot.com/consumer/products/windowwasher?rc=266&ac=383&wt.srch=1&wt.mc_id=383
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com

Life would be easier if we could view the source code

Post by Kimberly
Unfortunately that didn't work either. I tried it three different times.
The installation window pops up, I click install, another little window pops
up, it stops and initializing set up engine then just disappears. Again,
just out of curiousity, I borrowed a friends CD and it did the same thing.
I
don't understand why I'm having so much trouble with this. It's extremely
frustrating.

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all the system
requirements. My problem is this; I will put the CD in and the
window
will
come up asking if I want to Web cennection or Install. I click on Install,
that box disappears and another opens saying Initiallizing. After, literally
about two seconds, the box disappears completely. There is nothing
on
my
screen. I can hear the disk spinning for another minute or so and
than
that
stops as well. On the bottom of my screen is the icon like I
minimized
it
but when I try to maximize it nothing happens. That will stay there
until
I
right click and close. I'm getting extremely frustrated and would appreciate
any help possible. Thank you.

Kimberly

2006-05-01 16:30:02 UTC

Permalink

Got Window Washer 8.0 I believe it was..Still didn't work. At this point it
isn't even about playing the game anymore, it's about figuring out why it
won't work. This stinks.

Post by Paul Ballou
Try using a program such as Windows Washer to help clean up any junk files
that may be contributing to the issue....
http://www.webroot.com/consumer/products/windowwasher?rc=266&ac=383&wt.srch=1&wt.mc_id=383
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com
Life would be easier if we could view the source code

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all the system
requirements. My problem is this; I will put the CD in and the
window
will
come up asking if I want to Web cennection or Install. I click on Install,
that box disappears and another opens saying Initiallizing. After,
literally
about two seconds, the box disappears completely. There is nothing
on
my
screen. I can hear the disk spinning for another minute or so and
than
that
stops as well. On the bottom of my screen is the icon like I
minimized
it
but when I try to maximize it nothing happens. That will stay there
until
I
right click and close. I'm getting extremely frustrated and would
appreciate
any help possible. Thank you.

Paul Ballou

2006-05-01 18:19:18 UTC

Permalink

You may also want to try System Mechanic this will help clean up some
additional junk files as well that may be also contributing to the issue....
http://www.iolo.com/sm/ads/landing/index.cfm?pid=445F2C56-41B2-449B-8E15-F880DD92137D

As a last possible option I would suggest reformatting your Hard Drive....
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com

Life would be easier if we could view the source code

Post by Kimberly
Got Window Washer 8.0 I believe it was..Still didn't work. At this point it
isn't even about playing the game anymore, it's about figuring out why it
won't work. This stinks.

Post by Kimberly
Unfortunately that didn't work either. I tried it three different times.
The installation window pops up, I click install, another little window pops
up, it stops and initializing set up engine then just disappears.
Again,
just out of curiousity, I borrowed a friends CD and it did the same thing.
I
don't understand why I'm having so much trouble with this. It's extremely
frustrating.

Post by Kimberly
I tried every single option on the page and none of them work. I
know
it
isn't the game disk because out of curiousity I borrowed the same
game
from
the Library and it did the same thing. According to the tests there isn't
anything wrong with the drive either. None of those options work.
I'm
at
a
loss.

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all
the
system
requirements. My problem is this; I will put the CD in and the
window
will
come up asking if I want to Web cennection or Install. I click
on
Install,
that box disappears and another opens saying Initiallizing.
After,
literally
about two seconds, the box disappears completely. There is nothing
on
my
screen. I can hear the disk spinning for another minute or so and
than
that
stops as well. On the bottom of my screen is the icon like I
minimized
it
but when I try to maximize it nothing happens. That will stay there
until
I
right click and close. I'm getting extremely frustrated and would
appreciate
any help possible. Thank you.

Jake

2006-05-02 22:50:01 UTC

Permalink

I Hate To Do ThisBut iCant Make a New Post. So My Problem Is I Insert CD And
Nothing Happens. So I lookFor It In Search Nothing Then I Try Run Nothing How
Do I Get Game To Even Show Installing The Game?

Post by Paul Ballou
You may also want to try System Mechanic this will help clean up some
additional junk files as well that may be also contributing to the issue....
http://www.iolo.com/sm/ads/landing/index.cfm?pid=445F2C56-41B2-449B-8E15-F880DD92137D
As a last possible option I would suggest reformatting your Hard Drive....
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com
Life would be easier if we could view the source code

Post by Kimberly
Got Window Washer 8.0 I believe it was..Still didn't work. At this point it
isn't even about playing the game anymore, it's about figuring out why it
won't work. This stinks.

Post by Kimberly
Unfortunately that didn't work either. I tried it three different times.
The installation window pops up, I click install, another little window pops
up, it stops and initializing set up engine then just disappears.
Again,
just out of curiousity, I borrowed a friends CD and it did the same thing.
I
don't understand why I'm having so much trouble with this. It's extremely
frustrating.

Post by Kimberly
I tried every single option on the page and none of them work. I
know
it
isn't the game disk because out of curiousity I borrowed the same
game
from
the Library and it did the same thing. According to the tests there isn't
anything wrong with the drive either. None of those options work.
I'm
at
a
loss.

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all
the
system
requirements. My problem is this; I will put the CD in and the
window
will
come up asking if I want to Web cennection or Install. I click
on
Install,
that box disappears and another opens saying Initiallizing.
After,
literally
about two seconds, the box disappears completely. There is nothing
on
my
screen. I can hear the disk spinning for another minute or so and
than
that
stops as well. On the bottom of my screen is the icon like I
minimized
it
but when I try to maximize it nothing happens. That will stay there
until
I
right click and close. I'm getting extremely frustrated and would
appreciate
any help possible. Thank you.

Paul Ballou

2006-05-03 07:33:42 UTC

Permalink

Hi Jake,
Insert the disk then right click My Computer icon on your desktop
select explore.... Is the disk showing as being in the drive? If yes then
right click on drive icon and select autoplay....If not then remove the disk
and clean the disk then try again....If it still doesn't work make sure the
drive reads other disks to eliminate the possibility of the drive being
bad....If it reads other disks and just not your game disk then you will
need to return to the store for another copy....If the store will not take
returns on open software you can return to MS directly if you live in North
America see info here
http://www.microsoft.com/mscorp/productrefund/refund.asp
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com

Life would be easier if we could view the source code

Post by Jake
I Hate To Do ThisBut iCant Make a New Post. So My Problem Is I Insert CD And
Nothing Happens. So I lookFor It In Search Nothing Then I Try Run Nothing How
Do I Get Game To Even Show Installing The Game?

Post by Kimberly
Got Window Washer 8.0 I believe it was..Still didn't work. At this
point
it
isn't even about playing the game anymore, it's about figuring out why it
won't work. This stinks.

Post by Kimberly
Unfortunately that didn't work either. I tried it three different times.
The installation window pops up, I click install, another little
window
pops
up, it stops and initializing set up engine then just disappears.
Again,
just out of curiousity, I borrowed a friends CD and it did the same thing.
I
don't understand why I'm having so much trouble with this. It's extremely
frustrating.

Post by Paul Ballou
Try this Go to Start>Select Run>type msconfig ..... click Startup
Tab
then
Disable all Programs in that Tab.... You will need to restart after clicking
OK....
You will probably get a dialog on restart asking you something
about
opening
msconfig....You don't need to open it back up yet....after you
restart
try
reinstalling Zoo Tycoon then restart after installing the game successfully
then open msconfig backup to enable the startup programs....
--
Paul Ballou
MVP Office
http://office.microsoft.com/home
http://www.freeserifsoftware.com/
http://www.ballousgiftshop.com
Life would be easier if we could view the source code

Post by Kimberly
I tried every single option on the page and none of them work. I
know
it
isn't the game disk because out of curiousity I borrowed the same
game
from
the Library and it did the same thing. According to the tests
there
isn't
anything wrong with the drive either. None of those options work.
I'm
at
a
loss.

Post by Kimberly
I'm trying to install Zoo Tycoon 2 onto my computer. I have all
the
system
requirements. My problem is this; I will put the CD in and the
window
will
come up asking if I want to Web cennection or Install. I click
on
Install,
that box disappears and another opens saying Initiallizing.
After,
literally
about two seconds, the box disappears completely. There is nothing
on
my
screen. I can hear the disk spinning for another minute or so and
than
that
stops as well. On the bottom of my screen is the icon like I
minimized
it
but when I try to maximize it nothing happens. That will stay
there
until
I
right click and close. I'm getting extremely frustrated and would
appreciate
any help possible. Thank you.