Zoo Tycoon 2 Ultimate Collection-Disk 3

[katie123]

I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[DaveV]

I'm having the same problem. It keeps asking for disk 3 and won't continue
with the install. Microsoft... HELP!!

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[Linda]

I'm having the exact same problem. I tried it installing on my laptop which
runs on Vista and my PC which runs on XP. Got the same result on both. I
thought it must be the disc so I exchanged it and I'm getting the same error.

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[DaveV]

Does anyone from Microsoft monitor these posts? I don't want to spend $35 on
tech support for a $50 product. Obviously there is a problem with disk three
(if you read the 'autorun' file on disk 3 it shows ZT2UCD2. I wonder if QC
in Mexico missed the Disk 3 label going on another Disk 2 !?

Post by Linda
I'm having the exact same problem. I tried it installing on my laptop which
runs on Vista and my PC which runs on XP. Got the same result on both. I
thought it must be the disc so I exchanged it and I'm getting the same error.

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[ES]

This post might be inappropriate. Click to display it.

[hkoziarz]

Post by ES
We are having the same problem. We went back to Best Buy and returned the
original set of disks and exchanged them for another new box. Just tried to
install the program again and the same thing happened. It gets to disk 3 and
will not install the program any further.
A complete waste of time. Appears MS has no quality control!

Post by DaveV
Does anyone from Microsoft monitor these posts? I don't want to spend $35 on
tech support for a $50 product. Obviously there is a problem with disk three
(if you read the 'autorun' file on disk 3 it shows ZT2UCD2. I wonder if QC
in Mexico missed the Disk 3 label going on another Disk 2 !?

Post by Linda
I'm having the exact same problem. I tried it installing on my laptop which
runs on Vista and my PC which runs on XP. Got the same result on both. I
thought it must be the disc so I exchanged it and I'm getting the same error.

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

Disk3 is mislabeled. The outside of disk says Disk 3, but when you put it
in CD-Romand open it,it is really disk #2.
I called Microsoft support, and they recognize that their is a problem.
They are trying to get some correct disk #3's. They took my address and said
they would mail me a disk #3 when they get them.
Hopefully it will be within 30 days, because that is when I need to send my
copy back t o Amazon in order to get a refund.

[ARTURO]

I hope somebody knows how to fix, because microsoft deesn't give any solution.

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[Thip]

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

I don't work for Microsoft and I don't have Vista, but I found this:

http://support.microsoft.com/kb/932246

I have NO idea why Disk 3 won't run on XP. Have you tried opening the disk
via My Computer and running it from there? Or does the disk not have any
setup.exe? I don't have Ultimate Collection; it's just a shot in the dark.

I was running XP 64-bit and Zoo Tycoon 1 & 2 didn't want to play nicely with
it. There were so many issues I went back to the 32-bit version of XP Pro.
Problems solved.

[unknown]

I have the same very problem.

My guess is that Disk 3 is nothing but an additional copy of Disk 2. The file sizes and Disk volume label are identical.

Someone at Microsoft pasted the wrong sticker on Disk 2.

Do let me know when you notice a fix. My son is eager to get started.

cheers,
k10

[MrBoBo]

CD 2 and 3 appear to be identical. If you look at the ZT2 support site,
you'll see that you need to call an 800 number to get CDs that are supposed
to work:

http://zootycoon.com/Support/TechSupport.htm

Today, this site says:

---------------------
We are providing the correct disc to customers who believe they have
obtained a copy of Zoo Tycoon 2: Ultimate Collection with the formatting
issue. Customers simply need to call the toll-free customer service hotline
at 1-800-360-7561 to receive a replacement disc for the game.
---------------------

By the way, this is hardly a 'formatting' issue ;) it's a quality issue.
If you develop software and are not completely inexperienced or incompetent,
you know any master CDs (and the first production CDs burned) must go through
an install test that is identical to what a customer would do. It's not
difficult, time consuming, or costly. The alternative (not doing the test)
is potentially a huge cost.

Microsoft could save themselves a lot of grief if they'd simply move to the
same download model everyone else is moving to... i.e., what services like
Steam, Stardock, and FilePlanet's D2D provide...

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[MrBoBo]

When I called, the 800 nunber is appeared to be a general number for all
Micosoft products. I selected option 2. I eventually got to a person who
was extremely helpful and kind (very unusual for any company's tech support
:). She placed an order to replace CD 3. The only only sad part is that I
won't see the CD for 2-3 weeks :(

Post by MrBoBo
CD 2 and 3 appear to be identical. If you look at the ZT2 support site,
you'll see that you need to call an 800 number to get CDs that are supposed
http://zootycoon.com/Support/TechSupport.htm
---------------------
We are providing the correct disc to customers who believe they have
obtained a copy of Zoo Tycoon 2: Ultimate Collection with the formatting
issue. Customers simply need to call the toll-free customer service hotline
at 1-800-360-7561 to receive a replacement disc for the game.
---------------------
By the way, this is hardly a 'formatting' issue ;) it's a quality issue.
If you develop software and are not completely inexperienced or incompetent,
you know any master CDs (and the first production CDs burned) must go through
an install test that is identical to what a customer would do. It's not
difficult, time consuming, or costly. The alternative (not doing the test)
is potentially a huge cost.
Microsoft could save themselves a lot of grief if they'd simply move to the
same download model everyone else is moving to... i.e., what services like
Steam, Stardock, and FilePlanet's D2D provide...

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[bri]

Post by MrBoBo
When I called, the 800 nunber is appeared to be a general number for all
Micosoft products. I selected option 2. I eventually got to a person who
was extremely helpful and kind (very unusual for any company's tech support
:). She placed an order to replace CD 3. The only only sad part is that I
won't see the CD for 2-3 weeks :(

Bri

have you gotten the CD yet? does it work properly? Or was it a waist of time
trying to call? can u reply?????

Post by MrBoBo

Post by MrBoBo
CD 2 and 3 appear to be identical. If you look at the ZT2 support site,
you'll see that you need to call an 800 number to get CDs that are supposed
http://zootycoon.com/Support/TechSupport.htm
---------------------
We are providing the correct disc to customers who believe they have
obtained a copy of Zoo Tycoon 2: Ultimate Collection with the formatting
issue. Customers simply need to call the toll-free customer service hotline
at 1-800-360-7561 to receive a replacement disc for the game.
---------------------
By the way, this is hardly a 'formatting' issue ;) it's a quality issue.
If you develop software and are not completely inexperienced or incompetent,
you know any master CDs (and the first production CDs burned) must go through
an install test that is identical to what a customer would do. It's not
difficult, time consuming, or costly. The alternative (not doing the test)
is potentially a huge cost.
Microsoft could save themselves a lot of grief if they'd simply move to the
same download model everyone else is moving to... i.e., what services like
Steam, Stardock, and FilePlanet's D2D provide...

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[michael j. silveira]

i'm having same problem has it been resolved for you? i've called the 800 #.
10/13/08. i was just wondering how long it takes to play game? my daughter
is very eager to play.
thanks for any info

url:http://www.ureader.com/msg/1574210.aspx

[Braxton]

I did it and it did something bad.

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

[m***@gmail.com]

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

I hit the same problem. I was looking at the discs' contents, and noticed on mine that disc 3 has the same content as disc 2, making me think that it was a mistake made in the labeling department. Disc 1's file contains x300_000.z2f, disc 2 contains x301_000.z2f, and my disc 3 contains the same as disc 2, but I believe it's supposed to be x302_000.z2f. Unfortunately, I still have absolutely no idea how to fix this, or if I can get it replaced with the correct disc, as I wanted to play this game ever since it came out. -_-

[v***@gmail.com]

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

I have windows 8 and it works fine.

[g***@gmail.com]

Post by katie123
I get all the way through the installation and it asks me to insert disk 3.
When I do, it continues to ask me. How do make it recognize it?

My problem is that after I hit install, it goes to do that, but then it stops and says I need to insert disc 2. I don't know what they're talking about. I got my copy of the game today but it only contained one disc. Is there supposed to be more than one disc in the box? I don't understand what to do. I need help!